Refund Policy

Our Printer Dash product line is fully backed by a 100% guarantee. These are compatible and re-manufactured products designed and tested to meet manufacture specification.

Incorrectly Ordered Products

All items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.

Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.


Purchase the wrong cartridge? If it is unopened and in sell-able condition, we will exchange it for the correct item or offer you a refund.

Shipping Charges

Freight charges are nonrefundable, except in the event of a packing error or defective product.

Do you provide a return label?

If our returns department needs an item back for any reason other than a refund, a prepaid return label may be provided. Customers requesting a refund are responsible for any return shipping costs.

Refund Timeline

Customers can expect refund to the card used or a credit back to your account (net terms) within 7-15 business days after the product has been received. A refund will not be processed until the product is received our warehouse.

Still have a question, please email us